Frequently Asked Questions

Everything you need to know before we audit your business

Every Business Gets Stuck — It’s What You Do Next That Matters

You’ve put a lot into building your business — but sometimes, sales just don’t grow the way you expected.

We’re here to bring clarity.

— No jargon — No overcomplication.

Whether you’re running a handcrafted business, local shop, home-based brand, online service, or e-commerce store, our audits are tailored to your business model and customer journey.

We give honest view of what’s working, what’s not, and how to fix it — using what you already have, focusing on what matters:

better engagement,
stronger conversions,
long-term retention.

Reach out to us

Ready to uncover what's holding your sales funnel back?

Our Services

Choose the right fix for your business

Lite Fix

USD

400

Ideal for SMEs with limiting funnel looking to optimise their business
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Audit of 1 key channel (e.g., Instagram or Facebook).
Clear, actionable recommendations
Easy-to-follow implementation guide

Smart Fix

USD

1,200

For growing businesses facing challenges or experiencing slower-than-expected growth.
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Audit 2 - 3 key channels (e.g FB, Website, email, etc)
Understand cross-channel flow and spot conversion gaps.
Clear, actionable recommendations tailored for sustainable growth
Easy-to-follow implementation guide

Scale Fix

USD

2,000

Suitable for businesses ready to scale and seeking full journey clarity
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Full Audit up to 5 key touchpoints (e.g Facebook, Website, Instagram, App, email, etc)
Clear, actionable recommendations tailored for scalable growth
Easy-to-follow implementation guide

Pay Per Problem

FROM USD

300

Ideal for staring touchpoints, exploring new business ideas, and validating direction

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1:1 consultation to discuss your challenge or doubts
Practical advice and clarity to move forward with your new idea confidently

Are You Facing These Sales and Business Struggles Every Day?

Struggling to turn traffic into actual sales?
Seeing low engagement, poor conversion, and unsure how to retain customers?
Wondering why your revenue isn’t growing despite all your hardwork?

We help you uncover the hidden issues in your sales funnel — and give you clear, practical actions to increase engagement, improve conversions, retain more customers, and grow your business.

Request an audit

How it works

We make the process easy and focused

Share Your Channels

Send us the URLs of your active touchpoints — Instagram, Facebook, website etc.

Describe any existing challenges and your business objectives.

We Audit & Diagnose

We review your funnel, pinpoint where friction occurs, and identify what's missing.

Get Clear, Actionable Recommendations

You’ll receive a focused report with:

What went wrong
What to improve
Clear steps to boost sales and retain more customers.

Clarify if Needed

If anything is unclear, you can email us for one round of clarification to ensure you fully understand the next steps.

Think of it like a health check-up for your business — especially your sales and customer experience.

Our audit dives into your customer journey and sales funnel to spot friction points — where potential customers lose interest, drop off, or hesitate to buy.

We pinpoint leaks in your funnel and show you exactly how to fix them. No more guessing. No more wasted ads. Just a clear diagnosis to improve your sales performance.
A sales funnel is every step your customer goes through before they buy from you. It’s rarely one step — it’s a chain reaction.

If your funnel is leaking — meaning, people are dropping off at any stage — you’re losing sales and opportunities every day.

Our audit reveals which stage of your funnel is broken, and what you can do to guide more people toward buying and staying loyal to your brand.
Friction points are obstacles or difficulties that make it harder for customers to move smoothly through your sales funnel or customer journey.

These could be things like confusing website navigation, unclear product descriptions, or slow response times on social media.

Our job is to find these friction points and recommend simple fixes to improve the overall customer experience.
Your funnel is your customer experience.

If your customer journey feels clunky, unclear, or overwhelming, they leave — simple as that.

Our audits evaluate your CX across every touchpoint: from first impression to final purchase, and even post-purchase retention. We spot hidden barriers and make the journey smoother, so more people convert and stay loyal.
Instant clarity on why your sales are stuck

Actionable steps to increase engagement and conversions

Insights on customer behavior at different funnel stages

Retention strategies to keep customers coming back

Confidence in your next move, no more second-guessing

Audits help you aware with your current state and pivot your strategy smartly — before problems grow.
Think of an audit like a routine health check for your business.

We recommend a full audit every 6–12 months, or any time you:

Launch new products or services

Notice a drop in sales or engagement

Shift to new platforms or marketing channels

Experience customer churn or ad fatigue

Regular audits keep your business sharp and responsive, so you can stay ahead of the competition.
Yes — because tools give you data, but not insights.

You might see numbers, but not why they behave that way.

Our audit connects the dots between your data and real customer behavior. We interpret the numbers, spot gaps, and give you human, practical recommendations you can act on immediately
Not necessarily. Most of the improvements we recommend can be implemented using your existing resources. We’ll guide you through practical steps you can take right away.

If a recommendation involves additional investment, e.g, upgrading your tech if really necessary, we’ll explain the pros and cons clearly so you can decide if it’s worth it.
You’ll receive a clear report with practical recommendations. But more than that: you’ll also get one round of clarification.

We don’t leave you hanging. If something’s unclear or you want to discuss next steps, we’ll go over it with you so you feel confident moving forward.
If you sell something, this is for you.

Whether you run a local service, an e-commerce store, a creative business, or even B2B — if you rely on customers moving through your funnel, you’ll benefit from our audit.

We customize insights based on your unique journey and channels
Start with a one-time audit to get quick wins and fast clarity.

If you prefer, we can provide ongoing support to monitor progress, tweak strategies, and help you stay optimized over time. You’re in control — no locked-in contracts.
Because when you’re deep inside your own business, it’s hard to spot blind spots.

You’re too close to the work. That’s natural.

We bring the outside perspective, expert eyes, and experience from across industries to see what you might miss — and help you make confident, data-backed moves.
We’re seasoned consultants with years of experience helping businesses grow — through better customer experience.

Our background spans UX, CX, and digital strategy — across well-known consumer brands and diverse industries.

From e-commerce platforms to digital campaigns and service websites, we’ve seen directly what works (and what doesn’t) when it comes to attracting, converting, and retaining customers.

You’ll get insights built on real consultancy experience, focused on high-impact.
This option is ideal if you don’t have many touchpoints or not product-based but still professional UX or CX advises.

For example, if you're losing customers to competitors, receiving low-quality leads, looking to open new sales channels, eg creating website, or feeling stuck growing your team—we can run a focused session to solve one specific issue.
Yes — pay per problem is great if you’re still in the planning phase. Whether you're exploring a business idea or unsure if it’s worth pursuing, we can help validate your direction, identify what’s holding you back, and map out a clearer path forward.

Why work with us?

We keep things simple—focusing on real problems, practical solutions, and what truly drives business growth.

No fancy tools or extra tech needed

We work with your existing channels—no need for CRM setups, ad budgets, or new software.

We focus on what matters

Every recommendation is crafted to help you increase conversions, boost retention, and create customer loyalty.

Tailored to your business

Every business is different. We provide insights that align with your structure, customers, and goals

Actionable clarity, not fluff

Get self-implementable and scalable advice you can put into action immediately.